Lock Out Procedure

STEP 1 Call ACE on the on-call phone and ask them to patch you through to the resident. 

STEP 2 Ask the resident what happens when they enter their code. If the SCHLAGE button blinks GREEN then RED and does not work go to STEP 3.

 If the SCHLAGE button does not blink at all the lock is dead go to STEP 3. 

If the code is entered and the SCHLAGE button blinks only GREEN and the lock just spins go to STEP 3. 

IF the SCHLAGE button blinks RED after the code is entered go to STEP 4. 

STEP 3 Call College Safe and lock and let the resident know the ETA. If College Safe and lock cannot be reached call the maintenance supervisor You do not need to meet College Safe and Lock

STEP 4 An incorrect code was entered. We need to verify the person is on the lease by contacting the office manager for that property. If the person is on the lease we need to go to the site and check their ID before we give them the code or let them in the unit.

If they are not on the lease, we cannot let them in

If the office cannot be reached, call the maintenance supervisor.

The office manager's phone numbers can be found in the on-call phone.

Lisa helms Park Forest, Farmstead