Here’s a clear, practical breakdown of emergency vs. non-emergency maintenance requests.

Emergencies - These items threaten the health, safety, or security of residents or the integrity of the property.

• Fire - call 911 first
• Carbon monoxide alarm going off
• Burning smell
• Electrical issue
• Gas smell
• Water not turning off - if it’s just a drip, we can take care of that during business hours
• Water running from ceiling or causing damage
• Sewage backup
• No heat or air conditioning, depending on outside temperature
• Refrigerator not working
• No hot or cold water
• Toilet issues - if only 1 toilet
• Entry door lock - Locked out of apartment or cannot lock entry door
• Clogged tub/sink/toilet - if only 1 toilet
• Rodents - bats, mice & bees
• Elevator calls
• Building alarm

Non-emergencies:

• Dripping faucets, unless leaking into cabinet below
• Slow drains
• Dishwasher not working
• Bugs in the unit - beetles, centipedes, etc.
• Outlet not working
• Dishwasher not cleaning properly
• Smoke detectors batteries - These are resident responsibility, though we will assist with replacement during office hours

Maintenance requests can be submitted below, unless an emergency. For emergencies, please call

814-238-7211 during office hours. After hours, contact 814-235-6557.